Their response was that the doors sometimes don't close behind you when you leave the room and apparently we should of triple check behind us. We literally had nothing, not even documents to fly back home. Front desk was so unhelpful and honestly they even seemed to be annoyed by us. Security never got back to us and refused to show us the footage even though they said they had the time frame in which the person came into the room. Obviously we notified security and the proper authorities but the hotel did not do ANYTHING to help us out. We had an incident where we left the room and came back to find out someone came in and stole all of our luggage with important documents, cash, and all our clothes. I never write a review unless it is completely necessary but this time I feel like it is necessary to advise others before planning to stay at the Planet Hollywood.

One thing I will say is that it's a really good location as it's within easy walking distance of aria, cosmopolitan, bellagio, paris etc. If you won $1199 dollars you would actually walk away with more than if you won $1201. however the tax was taken off the whole $1900 and not the portion over $1200 which seemed a bit off. My father-in-law won $1900 on a machine in the casino and we were told that there was a 30% tax on any winnings over $1200. My husband did try to say when checking out that he was disappointed in the service but honestly they weren't interested. Bar Staff weren't interested and kept trying to give us warm drinks when it was 47 degrees. drinks were extortionate $32 for a slush puppy cocktail. they are now charging for sun loungers round the pool which was definitely not the case pre-pandemic. they then tried to charge us for the food we had on the complimentary credit.

they gave us complimentary credit to our room to use in the restaurants in planet hollywood and also 2 nights resort fee back.Ĭheck out was pretty back, place was so busy and they had tried to charge us 3 times for late check out. My husband complained and they tried to say that the room cleaning service was a nice to have and weren't obliged to clean the rooms every day (not what the maid said to us though). we were there for 15 nights and went 5 days without towels being changed/beds being changed, then additional 2 days (over a weekend). We have been to Last Vegas a number of times now but this is first time post-pandemic and first time in Planet Hollywood, we found check-in ok but found the room cleaning service poor mainly due to not getting done regularly.

Planet hollywood hotel and casino